Dysfunctional organisational behaviour is a symptom.Values misalignment is the root cause.This book reveals what’s really driving behaviour and how to address it at the source.
Available April 2026
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The ECHO Map
Values don’t live on posters. They echo through behaviour.
Most leaders try to fix behaviour first. That’s why change so often turns into conflict, defensiveness, and stalled progress. The work behind this book looks deeper — at the values actually running the system.
It’s not linear. You loop it. You revisit it. And each pass reduces noise and increases coherence.
The Author
About the Author
Mark Buchan works with leaders and organisations navigating the messy realities of communication, collaboration, and change. Over decades of consulting, coaching, and observing how teams actually operate under pressure, one pattern kept appearing.
Most organisational problems are treated as behaviour problems. In reality, behaviour is usually the surface signal of something deeper — the values currently running the system.
His latest book The Hidden Gap explores the mechanics of values in human systems: why people clash, why teams fracture, and why so many well-intentioned change initiatives quietly stall.
Because behaviour is rarely the real problem; It’s the evidence that something is off.
The Book
The Hidden Gap
Most organisations talk about values. Very few know how to clarify them, prioritise them, or use them to guide behaviour when pressure hits. When values remain vague, conflict increases, decisions stall, and teams start arguing about personalities instead of principles.
The Hidden Gap introduces the ECHO framework, a practical way to surface the values already shaping behaviour, clarify what they mean, establish their hierarchy, and test them against real-world decisions. The result is simple but powerful: less confusion, fewer hidden conflicts, and leadership that actually holds under pressure.
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Premium Coaching
1:1 Coaching for Leaders Navigating Real-World Decisions
Mark works with leaders who are facing complex decisions, organisational friction, or moments where competing values make the path forward unclear. Coaching sessions focus on surfacing what is actually driving behaviour and applying the ECHO framework to bring clarity, alignment, and momentum.
- Clarify the values actually shaping your decisions
- Resolve hidden tensions between competing priorities
- Apply the ECHO framework to real leadership challenges
- Improve decision-making under pressure
- Create alignment between intention, behaviour, and outcomes